This Refund and Cancellation Policy outlines the process for canceling orders or requesting refunds for products or services purchased through Innovation eStore. By purchasing from our platform, you agree to the terms outlined below:

1. Order Cancellation

• Cancellations can be requested within 3 days of placing the order. However, cancellation requests may not be accepted if our sellers or merchants have already processed the order and is in the process of being shipped, or if the product is already out for delivery. In such cases, you may refuse the delivery at your doorstep to initiate a return.

2. Non-Cancellable Items

• We do not accept cancellation requests for non-returnable items such as custom-built PCs and specific accessories. However, if the product delivered is damaged or defective, or if you receive an item that is not as described, you may be eligible for a refund or replacement as per our policy.

3. Damaged or Defective Items

• If you receive a damaged or defective item, please get in touch with our customer service team within 3 days of receipt. We will coordinate with the seller or merchant to assess the issue. If the product is confirmed to be damaged or defective, we will arrange for a return, replacement, or refund as appropriate.

4. Product Not as Described

• If the product you receive differs significantly from what was shown on our website, please report this to our customer service team within 3 days of receiving the product. We will review your complaint and decide on the appropriate action, which may include a return, replacement, or refund.

5. Warranty-Related Issues

• For products that come with a manufacturer's warranty, any issues should be directed to the manufacturer. We will assist in providing the necessary contact details and guidance on how to proceed with your warranty claim.

6. Refund Processing

• Once a refund is approved, it will be processed within 7 to 10 business days. The refunded amount will be credited to the original payment method used at the time of purchase. Please note that processing times may vary depending on your bank or payment provider.

For any questions or assistance with cancellations or refunds, please contact our customer service team at info@innovationestore.com. We are here to help ensure your satisfaction with our products and services.